Strategic IT to Support Organizational Change

The BC First Nations Health Authority finds a strategic partner for a major transition, plus continued IT support for successful delivery of essential services.


The BC First Nations Health Authority (FNHA) is the first province-wide health authority of its kind in Canada.

In October 2013, the FNHA assumed the programs, services and responsibilities previously handled by Health Canada's First Nations Inuit Health Branch – Pacific Region. The FNHA's vision is to transform the health and well-being of BC's First Nations and Aboriginal people by dramatically changing healthcare for the better.


​Softlanding's team has consistently delivered quality service, knowledge, and expertise in numerous areas. It has truly been a pleasure working with their executive team and staff…They have invested a significant amount of time in making sure they understand who the First Nations Health Authority is, and the responsibilities of our Innovation and Information Management team's provincial IT service commitments.

- Joseph Mendez, CIO


For more information about Softlanding and our services, please contact:

Drew Archer​​(604) 697-6763​

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The transition from Health Canada's First Nations Inuit Health Branch ­­­– Pacific Region to the FNHA represented a huge undertaking that would require the transfer of a large amount of information and the establishment of new IT infrastructure. The project would involve the consolidation of multiple sites, a streamlined online help desk and a better system for delivering online services.

The challenge, however, was that FNHA did not have enough IT staff to accommodate such a large transition on such an aggressive timeline. They required an experienced, strategic IT partner to lead the transition and ensure the organization's success in its new role of providing essential health services to First Nations and Aboriginal people across the province.


Beginning in March 2009, FNHA engaged Softlanding as their IT partner for a variety of projects that would help ensure the success of the transition and delivery of services in the future.

Softlanding provided expertise, guidance, active engagement and the flexibility to step in as needed and operated in numerous capacities to support the FNHA's IT service objectives. Throughout the process, Softlanding focused on stabilization both pre- and post-launch and ensured all FNHA business units could achieve their goals.

Services provided by Softlanding included but were not limited to:

  • A technology strategy roadmap
  • Server upgrades
  • Infrastructure migrations
  • Email upgrades
  • IT staffing
  • Service desk support
  • Service delivery support
  • Managed IT Services
  • Backup and disaster recovery

Today, Softlanding continues to provide ongoing IT support to accommodate FNHA's growing and changing technology infrastructure as well as day-to-day support for end-users and systems.