The outdated approach to dealing with one's IT worked within the "Break-Fix" model, where businesses would wait for their IT systems to break completely before looking for a provider to come in and fix it. This method is not budget friendly or cost-effective, and is just plain inefficient. The reliance on technology to operate one's business efficiently is growing, and businesses are looking for resources to support an increasingly complex IT environment. Managed services let you offload specific IT operations to a service provider, who assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems, and functions on your behalf. At Softlanding we stand as a top Managed Services Provider in Vancouver, just look at our awards and mentions!
Top 5 Benefits of Managed IT Services
1. Reduced Costs and Predictable Spending
Saving money is often the most popular reason for switching to a Managed Service Provider, and we don't blame you! Managed Services minimize expensive network disasters, and outsourcing these needs converts fixed IT costs into variable costs, allowing you budget effectively. A fixed monthly payment plan means you know what you're going to get and how much it's going to cost over the contract. No unexpected charges or changes!
2. Reduced Downtime and Risk
Not only can a Managed Services Provider track and begin remediation of a known event more quickly and efficiently, but they often able to catch technical issues before they arise. This will reduce downtime for your business' IT, and keep you protected.
3. Improved Employee Productivity and Efficiency
Technology works to improve productivity in the workplace by providing tools for communication and collaboration so that employees can perform at their best. By having a Managed Services Provider, you take the stress off your employees so they can focus on core business tasks.
4. Access to professional IT staff
Gain access to a knowledgeable technical support staff that can be reached immediately if you have any kind of computer problem or question. At Softlanding, our depth of technical talent and expertise make us a premier choice as a Managed Service Provider.
5. Peace of Mind
As a Softlanding client, you benefit from peace of mind that your business is secure and running efficiently. We always have your best interest in mind and our clients, such as Tides Canada, couldn't agree more – check out the case study
Value-add of Softlanding's Managed Services
Shared Services Pool
With our Shared Services Pool, we have you end-goal in mind. Month-after-month your unused investment will be bucketed towards strategic projects to get you towards your ideal IT goal. Nothing lost and everything gained.
Monthly Reactive & Proactive Service Delivery Review Meetings
You will be assigned a designated Service Delivery Manager who will work partner with you to manage proactive and reactive services, providing Microsoft gold-standard subject matter knowledge to maintain a high level of client satisfaction.
Strategic IT Planning
Using a combination of tools and interviews, we start by comparing your IT "maturity" to that of your industry peers. We use the data collected to develop a sustainment strategy that moves you steadily up the IT maturity ladder so that the value of your IT investments can grow over time. We can help you transform IT from being a cost burden to the strategic business asset you know it should be.
Microsoft-aligned Partner with Nine Partner Competencies
Among the top 1% of the 64,000 partners within Microsoft's Worldwide Partner Ecosystem, Softlanding has deep experience in the spread of Microsoft technologies that empower clients to be more productive. With seven gold and two silver competencies spanning application development, unified communications, cloud platform, mobility and productivity our expertise we can strategically guide your organizations' digital transformation with a holistic approach.
With Softlanding as your Managed Services Provider (MSP), we can provide well-rounded sustainment services inclusive of access to a range of applications, infrastructure, and support specialists to provide a reliable, cost-effective solution for maximizing the value of your IT investments over time. Whether partnering with your in-house team by taking on sustainment responsibility for specific tec hnologies, or managing your overall IT, Softlanding's Managed "ROI" Services can help you transform your technology challenges into strategic business assets.
For more information on how we can help you and your business, check out our list of services here.