Strategic IT to Support Organizational Change

The BC First Nations Health Authority finds a strategic partner for a major transition, plus continued IT support for successful delivery of essential services.

  • The first province-wide health authority of its kind in Canada
  • In October 2013, the FNHA assumed the programs, services and responsibilities previously handled by Health Canada's First Nations Inuit Health Branch – Pacific Region
  • FNHA's vision is to transform the health and well-being of BC's First Nations and Aboriginal people by dramatically changing healthcare for the better


  • The transition from Health Canada's First Nations Inuit Health Branch ­­­– Pacific Region to the FNHA represented a huge undertaking that would require the transfer of a large amount of information and the establishment of new IT infrastructure

  • FNHA did not have enough IT staff to accommodate such a large transition on such an aggressive timeline, so they required an experienced, strategic IT partner to lead the transition and ensure the organization's success  

  • Looking for a consolidation of multiple sites, a streamlined online help desk and a better system for delivering online services


  • FNHA engaged Softlanding as their IT partner for a variety of projects that would help ensure the success of the transition and delivery of services in the future

  • Softlanding focused on stabilization both pre- and post-launch and ensured all FNHA business units could achieve their goals

  • FNHA received numerous updates to their IT system including, but not limited to:

    • A technology strategy roadmap

    • Server upgrades

    • Infrastructure migrations

    • Email upgrades

    • IT staffing

    • Service desk support

    • Service delivery support

    • Managed IT Services

    • Backup and disaster recovery

The Results

Reliable Day-to-Day Support

Today, Softlanding continues to provide ongoing IT support to accommodate FNHA's growing and changing technology infrastructure as well as day-to-day support for end-users and systems

Organizational Change

Softlanding successfully provided organizational change by consolidating, updating, and streamlining FNHA’s systems

Improved User Experience

These improvements contributed to FNHA's ability to serve members, and it also enhanced the staff experience

"Softlanding's team has consistently delivered quality service, knowledge, and expertise in numerous areas. It has truly been a pleasure working with their executive team and staff…They have invested a significant amount of time in making sure they understand who the First Nations Health Authority is, and the responsibilities of our Innovation and Information Management team's provincial IT service commitments."
Joseph Mendez
Chief Information Officer, First Nations Health Authority

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